Keep Your Earbud Protected!

soundcore Care is a virtual protection plan that you can purchase (e.g., US$9.90) alongside your earbuds. Once purchased, you will receive a time-limited code valid for 365 days, which allows you to buy replacement earbuds or a charging case at 50% off the original price. It is designed to provide extra peace of mind in case your accessories are lost or damaged.

1. Launch Event (Free)
Early buyers of Liberty 5 Pro / 5 Pro Max may receive a complimentary soundcore Care code as part of our launch promotion. To claim your code, log into your soundcore app account and pair your earbuds within the specified timeframe. You will find the code under My > My Coupons in the app.
2. Separate Purchase
Customers who purchased D1203/04 on the official website can also buy soundcore Care separately—either at the time of your earbud purchase or within 60 days of receiving your order. Visit the soundcore Care page on your country's official website, verify your order number (one purchase per order), and a code will be sent to your email after purchase. You can use this code to purchase replacement earbuds or a charging case at a discounted rate within one year.

There are two ways to redeem your Soundcore Care code:
1. Via Soundcore App: If you received a free code from the launch event, open the Soundcore app, go to "My > My Coupons/", find your code. If you tap "Use Now", you will be guided to the accessories purchase page.
2. Via Official Website: Visit your country's Soundcore website, find the listing for the earbuds or charging case you would like to replace, and enter your Soundcore Care code at checkout to redeem your 50% discount.

We're sorry for the inconvenience. There are two common reasons why this may occur: 1. Your product may not be covered under Soundcore Care. Soundcore Care is currently available for select Soundcore products. If your product is not yet supported, we recommend scrolling to the bottom of this page to contact us — our team will be happy to confirm eligibility for you. 2. Soundcore Care for your product is currently being set up. We're working to make it available as soon as possible. In the meantime, please scroll to the bottom of this page to contact us for the latest updates.

You can purchase soundcore Care once for each pair of compatible earbuds you purchase. If an order contains two pairs of compatible earbuds, you can purchase two soundcore Care services.

soundcore Care is valid for 12 months after you purchase it, and you can only redeem the service once.

The following three conditions must be met:
1. Users have purchased from a US website and the shipping address is in the US.
2. Users have purchased from our official Amazon store: Ankerdirect, soundcore website, or an authorized reseller (Woot, BestBuy, Walmart, etc.).
3. Users have purchased a brand new pair of earbuds compatible with soundcore Care.
Note: Refurbished earbuds are not eligible for soundcore Care.

Yes, you can buy soundcore Care seperately within 60 days of purchasing any compatible earbuds. The earbuds must be covered by the warranty when purchasing soundcore Care.

Send an email to service@soundcore.com, and attach the following:
1. Order receipt for the compatible earbuds.
2. A photo showing the earbuds and charging case.
Our customer service team will send you a purchase link after confirming that you are eligible for soundcore Care.

No, you cannot.
You can only purchase a pair of earbuds for half price if yours are lost or damaged due to an accident. soundcore Care does not support a charging case purchase. If your charging case is lost or accidentally damaged, you need to purchase a new one for the normal price.

You will receive an exclusive soundcore Care redeem code via email after you purchase this service.

Yes, if your original order is still in the warranty period after redeeming soundcore Care, the new earbuds also follow the warranty timeline from the original order.

Yes, soundcore Care is bound to the order of the compatible earbuds you purchased. Losing or damagng your charging case does not affect your soundcore Care validity, however you will still need to purchase the case seperately. If you need to purchase a single charging case, please contact service@soundcore.com.

No, refunds are not supported.
Note: If the earbuds's you have purchased are returned for a refund within 30 days, please contact service@soundcore.com and we will refund soundcore Care for you. Your soundcore Care service will become invalid.

1. soundcore Care is only available to users located in the United States, Germany, United Kingdom, Canada, or Australia. Service eligibility depends on the official market where the final order is placed.
2. Purchases from non-authorized resellers.
3. Users without compatible earbuds.